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Maintenance FAQs
Frequently asked questions
Property Set-up FAQs
TECHNOLOGY & AI MANAGEMENT
General
Maintenance
We spend time ensuring your property is ready for the rental market and attractive to potential tenants. The amount of time it’s on the market depends on competition, time of year, and the condition and price of your home. We will ensure it rents as quickly as possible to protect your rental income.
We market extensively online and through local channels to attract high-quality applicants. Every applicant completes our comprehensive nine-step screening process, which includes:
1. Identity verification
2. Credit report review
3. Income verification
4. Employment confirmation
5. Rental history review
6. Landlord reference checks
7. Eviction history search
8. Criminal background screening
9. Pet and occupancy verification
This thorough process helps ensure that only qualified residents are approved. Combined with appropriate security and pet deposits, our screening standards reduce risk, protect your property, and promote stable, long-term tenancy.
While there is no regulatory requirement for an owner reserve, it is a practical way to cover routine repairs, utility bills, and other expenses that may arise between rent cycles. Maintaining a reserve helps avoid delays in addressing maintenance issues. We recommend a minimum reserve of $500, or preferably one month’s rent, held in your owner reserve escrow fund.
Our strict tenant screening process greatly reduces the likelihood that your tenants won’t pay rent on time. However, bad things happen to even the best people, so if a tenant can no longer pay rent, we will begin the eviction process and place a tenant in your property who can pay rent in a timely manner.
Owners receive regular updates and detailed financial statements through our secure online portal and by email. We provide monthly reports with rental income, expenses, maintenance activity, and occupancy status, along with routine updates throughout the month. Owners may also contact their property manager directly for personalized support.
Our property management team delivers full-service support to protect your investment and maximize returns. We market aggressively on major platforms and locally to attract strong applicant pools and secure quality tenants. Each applicant completes a rigorous nine-step screening process, supported by appropriate security and pet deposits.
Rent is collected through a secure online portal with electronic payments and real-time owner access. A dedicated maintenance coordinator manages and tracks all repairs. We provide regular photo inspection reports for transparency. Our managers actively monitor compliance and address lease violations promptly, using progressive enforcement when necessary to safeguard your property.

More Questions?
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