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Effective date: May 2026 · Coastal Group Inc. · Virginia Beach, VA

Overview

Coastal Group Inc. ("we," "us," or "our") is a licensed Virginia real estate brokerage and property management company serving the Virginia Beach, Norfolk, and Chesapeake area. We are committed to protecting the privacy of property owners, tenants, applicants, and website visitors. This policy explains what information we collect, how we use it, and your rights.

Information we collect

We may collect the following types of personal information:

Name, email address, phone number, and mailing address
Property address and details provided by owners or applicants
Rental application information including employment, income, and rental history
Payment information processed through our secure third-party portal
Communications with our office via phone, email, or web forms
Website usage data collected through cookies and analytics tools

How we use your information

We use the information we collect to:

Process rental applications and manage lease agreements
Communicate about properties, maintenance, payments, and account activity
Send SMS messages, emails, and other service-related communications
Comply with Virginia real estate licensing laws and applicable regulations
Improve our website and service quality
Respond to inquiries submitted through our website or by phone

How we share your information

We do not sell your personal information. We may share your information with:

Property owners (in connection with their managed properties)
Tenants (as required by lease or maintenance activity)
Third-party service providers who assist in operating our business (e.g., tenant screening, payment processing, maintenance coordination)
— all bound by confidentiality obligations Government agencies or courts when required by law

We do not share your mobile number or SMS opt-in data with third parties for their own marketing purposes.

Cookies and website analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify you personally. You may disable cookies in your browser settings.

Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All payment processing is handled through PCI-compliant third-party portals. We do not store credit card or banking information on our systems.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with Virginia real estate recordkeeping requirements (generally five years for transaction records), and resolve any disputes.

Your rights

You may contact us at any time to:

Request access to or correction of your personal information
Request deletion of your information (subject to legal retention requirements)
Opt out of SMS or email marketing communications

Third-party links

Our website may contain links to third-party websites (such as our tenant portal and application platform). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or how we handle your information, please contact us:

Coastal Group Inc.
4605 Pembroke Lake Circle, Unit #203
Virginia Beach, VA 23455
(757) 233-9595