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Full-service rental property management in Virginia Beach, Norfolk & Chesapeake. Broker-led team with over 40 years combined experience. Call (757) 233-9595. Virginia Beach Property Management Coastal Group Inc. manages single-family homes, townhomes, and small multifamily properties throughout Virginia Beach's residential and suburban corridors — including neighborhoods around Kempsville, Great Neck, Little Neck, Aragona, Thalia, Larkspur, Salem, Princess Anne Plaza, and the areas surrounding Town Center and Hilltop. We do not currently manage properties in the Oceanfront resort strip or the rural Pungo/Blackwater area south of the Green Line. If you're unsure whether your property falls within our service area, call us at (757) 233-9595 and we'll tell you plainly. Why owners in Virginia Beach choose Coastal Group Virginia Beach is home to the largest concentration of military personnel and families in Hampton Roads, spanning Naval Air Station Oceana, Joint Expeditionary Base Little Creek-Fort Story, and the broader Navy and Coast Guard presence across the city. With 40+ years of combined experience managing rentals in this market, we handle PCS timelines, military clause terminations, and the tighter turnaround windows that come with deployment and reassignment schedules as a matter of routine, not an exception. The city's public schools are consistently among the strongest in the region, which keeps rental demand steady among both military and civilian families prioritizing school zones — a real advantage for owners looking for reliable, longer-term tenants. Virginia Beach's growth around Town Center has also made it a hub for professionals working in finance, tech, and corporate offices located there, adding a second, non-military source of steady rental demand alongside the base population. As with all our managed properties, our fee structure is a single monthly management fee — no separate leasing fee charged to owners — and we list every property on REIN MLS, giving it full exposure to agents across Hampton Roads. Frequently Asked Questions Does Coastal Group manage properties at the Oceanfront? We manage residential properties in Virginia Beach, including the residential areas of zip code 23451 outside the Oceanfront resort corridor. We do not manage properties within the resort strip itself, since that market runs on different rules, seasonality, and compliance requirements than long-term residential leasing. Do you manage rural properties in Pungo or near the Blackwater/Munden area? No, our Virginia Beach coverage is limited to the residential and suburban parts of the city; we don't currently take on rural or agricultural-zoned properties south of the Green Line. Does Coastal Group have experience with military and PCS tenants? Yes. Virginia Beach has one of the largest active-duty populations in Hampton Roads, and PCS-related leasing — including military clause terminations and short-notice moves — is a routine part of how we manage properties here. What areas of Virginia Beach do you serve? We manage properties across Virginia Beach zip codes including 23452, 23453, 23454, 23455, 23456, 23459, 23462, 23464, and the residential portions of 23451. Property Management in Virginia Beach Coastal Group Inc. provides full-service residential property management for rental-property owners throughout Hampton Roads. Our broker-led team handles rental pricing, marketing, tenant screening, lease administration, rent collection, maintenance coordination, inspections and owner reporting. We work with experienced investors, first-time landlords, military homeowners receiving PCS orders, out-of-area owners and homeowners deciding whether renting or selling is the better long-term choice. Our goal is to protect the property, support stable rental income and give owners clear, practical advice without sales pressure. Local Experience. Responsive Management. Clear Communication. Managing a rental property requires more than collecting rent. It requires careful tenant selection, dependable maintenance coordination, timely lease enforcement and regular communication with the property owner. Coastal Group Inc. is a licensed Virginia real estate brokerage serving Virginia Beach, Norfolk and Chesapeake. Our team combines local market knowledge with established procedures for leasing, inspections, maintenance, collections and regulatory compliance. Owners receive practical recommendations and timely updates so they can make informed decisions about their property. Call 757-233-9595 Request a Free Detailed Property Analysis Why Owners Choose Coastal Group Broker-led property management and leasing More than 40 years of combined real estate experience Broad online rental marketing and local MLS exposure Detailed applicant screening and verification Responsive maintenance coordination Regular financial statements and owner communication Experience assisting military and out-of-area owners Rent-versus-sell guidance without sales pressure Full-Service Rental Property Management Our team manages the major responsibilities involved in owning and operating residential rental property. Services are coordinated through established procedures designed to protect the property, support resident satisfaction and keep owners informed. Rental Pricing and Marketing We evaluate the property, current rental competition and local market conditions to establish a sustainable rental rate. Listings are distributed broadly online to reach qualified renters throughout Hampton Roads. We monitor activity and recommend adjustments when market response indicates that changes may be needed. Learn More About Rental Marketing Tenant Screening Applicants are evaluated using consistent written criteria. Screening may include credit history, rental history, income and employment verification, court records, criminal-history information where legally permitted, pet information and landlord references. Rent Collection and Lease Enforcement We provide residents with clear payment instructions, monitor balances and follow an established collection process when rent is late. When additional action is necessary, we coordinate notices, attorneys and court procedures in accordance with Virginia law. Maintenance Coordination Maintenance requests are documented, evaluated and assigned to appropriate vendors. Emergency conditions receive priority, while owners are kept informed about significant repairs, estimates and recommendations. Inspections and Owner Reporting Our team coordinates property inspections, documents conditions and provides owners with ongoing financial reporting through our property-management systems. Property Management Built for Hampton Roads Rental-property ownership in Hampton Roads is influenced by military transfers, seasonal leasing patterns, local employment, housing inventory and Virginia landlord-tenant requirements. Our team regularly works with owners and residents connected to the Navy, Coast Guard, NATO and other military commands throughout the region. We understand the timing issues created by PCS orders, deployments and remotely owned properties. During the first half of 2026, approximately 73% of eligible residents renewed their leases. Strong renewals help reduce vacancy, turnover expenses, advertising costs and make-ready work while preserving stable rental income for owners. Should You Rent the Property or Sell It? The right decision depends on more than the current sales price or estimated monthly rent. Owners should also consider equity, financing, anticipated repairs, taxes, vacancy risk, management costs, future appreciation and their personal plans. Because Coastal Group provides both property management and real estate brokerage services, we can help owners compare the alternatives objectively. Our goal is to help you make the best long-term decision—not to pressure you toward either outcome. Request a Rent-versus-Sell Review Serving Rental-Property Owners Across South Hampton Roads Virginia Beach Property Management We manage single-family homes, townhomes, condominiums and small multifamily properties throughout Virginia Beach, including Shore Drive, Kempsville, Bayside, Great Neck, Red Mill and surrounding communities. Norfolk Property Management Our Norfolk experience includes military relocations, older homes, duplexes, small multifamily properties and neighborhoods near Naval Station Norfolk, Ghent, Colonial Place and Old Dominion University. Chesapeake Property Management We serve property owners in Western Branch, Greenbrier, Great Bridge, Deep Creek, Hickory and other Chesapeake communities, including properties with larger lots, wells, septic systems and specialized maintenance considerations. Frequently Asked Property Management Questions How much could my property rent for? Rental value depends on location, condition, size, features, competing inventory and current market demand. We provide a property-specific rental analysis rather than relying solely on an automated estimate. How do you screen applicants? We use written rental criteria and review relevant information such as credit, income, employment, rental history, court records, pet information and landlord references, subject to applicable laws. Do you manage homes for military owners? Yes. We regularly assist military and government-connected owners who are relocating, deploying or receiving PCS orders and need dependable local representation. Can you help us decide whether to rent or sell? Yes. We can compare expected rent, management expenses, repair needs, likely sale proceeds and the owner’s longer-term objectives. What areas do you serve? Our primary residential property-management service areas are Virginia Beach, Norfolk and Chesapeake. Rellene nuestro formulario de solicitud para propietarios para comenzar hoy mismo su solicitud y consulta. Nombre de pila Apellido Teléfono Correo electrónico DIRECCIÓN Enlace Opción múltiple Alquiler de propiedades Administración de propiedades Not sure yet I own multiple properties Si es Otro, por favor explique Entregar CTA form anchor Teléfono (757) 233-9595 SMS Disclosure Privacy Policy 4605 Pembroke Lake Circle, Unidad #203 Virginia Beach, VA 23455 2002-2026 Todos los derechos reservados por Coastal Group, Inc.

What does property management cost in Virginia Beach and Norfolk? See how our fees work, what affects pricing, and get a custom quote for your property. How Much Does Property Management Cost in Norfolk & Virginia Beach? At Coastal Group, our residential property owners pay a monthly management fee — that's the only ongoing cost. The one other charge you'll ever see is a one-time leasing fee when we place a qualified tenant. After that, nothing else: no renewal fees, no administrative charges, no surprise line items. Because every property is different, we customize the management fee to your property type, your portfolio, and the level of service you need. Here's exactly how our pricing works, what affects it, and what you can expect. Management Fee Only. Nothing Else. Your only ongoing cost is the monthly management fee — a percentage of rent collected, not rent due. If we don't collect, we don't earn. That's it. We don't charge owners a leasing fee, a setup fee, or a renewal fee. There's no separate line item when your property gets leased. Here's how leasing actually works: when your property is placed with a qualified tenant, the agent who found them — one of ours, or a cooperating agent from another brokerage — earns a one-time commission of about 10% of one month's rent. That's standard compensation for marketing, showing, and placing a tenant, and it's paid directly to the agent, not billed to you as a company fee. Because we cooperate with every brokerage in the market through REIN MLS, your listing gets maximum exposure — and that commission is what funds it. Bottom line: two numbers in your management agreement. The monthly management percentage, and the one-time leasing commission at placement. Nothing hidden, nothing extra. Why We Customize — What Affects Your Management Fee No two properties carry the same workload, so no two owners should pay the same flat rate. Your quote reflects: Property type. A single-family home in Great Neck, a four-unit building in Ghent, a commercial suite, and an office park association all require different management. We price each accordingly. Number of units or doors. Owners with multiple properties or multi-unit buildings benefit from portfolio pricing. Property condition and age. Newer, well-maintained homes generate fewer maintenance events than older properties. Your fee reflects the realistic workload. Location. We manage across Norfolk, Virginia Beach, Chesapeake, and Portsmouth, throughout the greater Hampton Roads region. Service level. Full-service management, lease-only placement, or something in between. Fees by Property Type Single-Family Homes & Condos. Our most common engagement. Full-service management with a percentage-based monthly management fee plus the one-time leasing fee at placement. Popular with local investors and out-of-area owners alike. Small Multifamily (2–10 units). Per-unit or blended portfolio pricing on the monthly management fee. Multifamily owners typically see a lower effective rate per door. Commercial Property. Commercial management is quoted individually — lease structures, CAM reconciliation, and tenant mix vary too much for standard pricing. We manage commercial properties and office park units throughout Hampton Roads. Military & PCS Owners. Hampton Roads is a military market, and we've built our service around it. If you've received PCS orders and need to rent out your home — from another state or overseas — we handle everything on the ground while you're gone. Ask about our PCS owner onboarding. What's Included in Full-Service Management Marketing and syndication of your listing across major rental platforms Thorough tenant screening: credit, criminal history, judgments, references, employment Lease preparation compliant with the Virginia Residential Landlord and Tenant Act (VRLTA) and the Servicemembers Civil Relief Act (SCRA) Rent collection and direct-deposit owner payments 24/7 maintenance coordination with vetted local vendors Automated lease renewal management with market rent analysis Monthly owner statements and year-end tax documentation Compliance with current Virginia landlord-tenant law, including 2026 notice requirements Frequently Asked Questions What is the average property management fee in Virginia Beach and Norfolk? Most Hampton Roads property managers charge a monthly fee between 8% and 12% of collected rent, plus separate leasing fees, renewal fees, and setup charges. At Coastal Group, owners pay the monthly management fee plus a one-time leasing fee at tenant placement — nothing else after that. Do you charge an upfront or setup fee? No. There are no upfront fees, setup fees, or charges while your property is being marketed. Our management fee is based on rent collected, not rent due — so when your property is vacant, our incentive is the same as yours: place a qualified tenant quickly. Do I pay a leasing fee when a tenant is placed? Yes. The leasing fee is ten percent (10%) of the first full month's rent, paid once when a qualified tenant is placed. It's paid to whichever licensed agent brings the tenant, whether that's a Coastal Group agent or a cooperating outside brokerage through the REIN MLS. That cooperation gets your property maximum agent exposure. This is the only fee beyond your monthly management fee — there's nothing further after that. Do I pay a fee when my tenant renews their lease? No. Once the initial leasing fee is paid at placement, you won't pay another leasing or renewal fee for that tenant. Your only ongoing cost remains the monthly management fee. Is property management tax deductible? Yes. Property management fees — both the monthly management fee and the one-time leasing fee — are generally deductible as an operating expense for rental property owners, along with maintenance costs and other expenses. We provide year-end statements and 1099 documentation to make tax time simple. Consult your tax professional for advice on your situation. How do fees work for multiple properties? Owners with multiple doors receive portfolio pricing on the monthly management fee — a lower effective rate per unit as your portfolio grows. Each property placed still carries its own one-time leasing fee. If you own several rentals in Hampton Roads or are building a portfolio, ask us about a portfolio quote. Do you manage commercial properties? Yes. We manage commercial properties and office park units across the Norfolk and Virginia Beach area. Commercial fees are quoted individually based on lease structure, tenant mix, and reporting requirements. I received PCS orders. Can you manage my home while I'm stationed elsewhere? Absolutely — this is one of our specialties. We manage homes for military owners stationed across the country and overseas: tenant placement, rent collection, maintenance, inspections, and full reporting so you always know how your property is doing, wherever you're posted. Get Your Custom Quote Every property is different, and your fee should reflect that. Tell us about your property and we'll put together a straightforward, no-obligation quote — usually within one business day. Request My Custom Quote Or call our Virginia Beach office at (757) 233-9595

Coastal Group Inc Realtors offers full-service property management and real estate sales in Virginia Beach. One company for owners, investors, and buyers. Call (757) 233-9595.

Full-service rental property management in Virginia Beach, Norfolk, and Chesapeake, VA. Tenant screening, rent collection, maintenance, and owner reporting — all in one place. Call (757) 233-9595. Menu Close PÁGINA PRINCIPAL Norfolk, Virginia Chesapeake, Virginia Propietarios New Page New Page New Page Inversión Especificaciones del propietario Buscar REIN MLS New Page Conozca a nuestro equipo Team Members Búsqueda de alquileres New Page New Page New Page New Page New Page Nuestros servicios Blog New Page New Page New Page New Page Saque provecho de su propiedad. ¡Crece con nosotros! Criterios del propietario Portal del propietario Arrendatario Coastal Group Inc. ofrece servicios completos de administración de propiedades para propietarios residenciales en Virginia Beach, Norfolk y Chesapeake, con el objetivo de proteger su inversión a largo plazo. Nuestro portal para propietarios le brinda acceso en tiempo real a informes financieros, actualizaciones de mantenimiento, documentos de arrendamiento y herramientas de comunicación, para que siempre esté informado sin tener que estar pendiente de nada. Nosotros nos encargamos de los sistemas, los inquilinos y los detalles; usted se queda con las ganancias. Lo que ofrecemos: Reducción del riesgo de vacantes mediante un marketing agresivo y específico. Proceso exhaustivo de selección de inquilinos con cumplimiento legal incorporado. Supervisión estructurada que protege el valor de los activos y le ahorra tiempo. Con quién trabajamos mejor Somos la opción ideal para propietarios que ven su propiedad de alquiler como una inversión a largo plazo, prefieren los sistemas profesionales a la intervención personal y entienden que una gestión de calidad se amortiza sola. Puede que no seamos la opción adecuada si su principal preocupación es el precio más bajo, si prefiere gestionar a los inquilinos directamente o si desea tener la potestad de aprobar las decisiones de mantenimiento rutinario. ¿Listo para comenzar? Complete el formulario de registro para propietarios que aparece a continuación y un miembro de nuestro equipo se pondrá en contacto con usted para hablar sobre su propiedad y sus necesidades de administración. Normas y políticas • Criterios estrictos de selección de inquilinos • Protocolos de respuesta de mantenimiento • Normas de cumplimiento legal • Proceso de ejecución del cobro de alquileres • Políticas de desalojo Investing Our Tech Advantage Rellene nuestro formulario de solicitud para propietarios para comenzar hoy mismo su solicitud y consulta. Nombre de pila Apellido Teléfono Correo electrónico DIRECCIÓN Enlace Opción múltiple Alquiler de propiedades Administración de propiedades Not sure yet I own multiple properties Si es Otro, por favor explique Entregar Virginia Beach | Norfolk | Chesapeake | Área metropolitana de Hampton Roads Teléfono (757) 233-9595 4605 Pembroke Lake Circle, Unidad #203 Virginia Beach, VA 23455 2002-2026 Todos los derechos reservados por Coastal Group, Inc.

Get a free rental property analysis in Virginia Beach, Norfolk & Chesapeake. Tell us about your property and Coastal Group Inc. will follow up. Call (757) 233-9595. Get Your Free Rental Analysis Which best describes you? Investor Accidental Landlord Military - PCS Currently Self Managing Submit First name Last name Email Phone Property Address What help do you need with your property? Property Type Single Family Condo Townhome Duplex / Triplex Multi-Family Commercial Bedrooms / Baths Current Status Vacant Occupied by Tenant Owner-occupied (lives there now) Under contract/purchasing Current or Expected Rent When do you need help? Immediately Within 30 days 1 - 3 months Just exploring Best way to reach you Phone Text Email Your objectives Highest sustainable rent Fully hands-off management Help deciding rent vs. sell Sell the property Grow/acquire more rentals Manage remotely while away Reduce risk & stay compliant Anything else we should know? How did you hear about us? Request My Detailed Rental Analysis

Discover how we excel in understanding property management services, from leasing to maintenance to financials. Contact Coastal Group Inc for guidance in real estate investing. Gestión inmobiliaria más inteligente. Mejores resultados. Gestión inmobiliaria más inteligente. Mejores resultados. Preguntas frecuentes sobre nuestra tecnología y sistemas de IA. En Coastal Group, combinamos la gestión local con experiencia con la automatización avanzada y la inteligencia artificial para ofrecer arrendamientos más rápidos, una mejor respuesta en materia de mantenimiento e informes más claros, sin costes generales innecesarios. Nuestro enfoque, que prioriza la tecnología, ayuda a reducir la desocupación, controlar los costos y mejorar la satisfacción tanto de los inquilinos como de los propietarios. Preguntas frecuentes para propietarios Tenant FAQs Owner FAQs

Protect your rental income with thorough tenant screening from Coastal Group Realtors — Virginia Beach, Norfolk & Chesapeake. Call (757) 233-9595 Tenant Screening Services in Virginia Beach & Hampton Roads Placing the right tenant is one of the most important decisions a rental property owner can make. Coastal Group Inc. Realtors provides tenant screening as part of our full-service property management for owners in Virginia Beach, Norfolk, Chesapeake, and throughout Hampton Roads. A poorly screened tenant can lead to late rent, property damage, lease violations, legal costs, and unnecessary stress. Our screening process is designed to help identify qualified residents who can pay rent reliably, care for the property, and meet the requirements of the lease. Need help leasing and managing your rental property? Call (757) 233-9595 to schedule a property assessment with Coastal Group Inc. Realtors. Careful Screening Before Tenant Placement Tenant screening is more than running a credit report. A good screening process reviews the applicant's financial ability, rental history, employment, identity, background, and overall qualification under written standards. At Coastal Group Inc. Realtors, every applicant is reviewed using our published rental application criteria — objective, documented standards applied consistently. Our process is designed to be thorough, consistent, and compliant with Fair Housing requirements. Our Tenant Screening Process Every applicant is reviewed before a tenant placement decision is made. The goal is to reduce risk for the property owner while treating each applicant fairly and consistently. Credit History Review We review credit history, payment patterns, outstanding debts, collections, and other financial indicators that may affect the applicant's ability to pay rent on time. A credit score is important, but it is not the only factor. We look at the full application and supporting documentation. Income and Employment Verification We verify income and employment to confirm that the applicant appears financially able to meet the rent obligation. For traditionally employed applicants, this may include paystubs, employer information, and other income documentation. For self-employed applicants, additional documentation may be required. Rental History Verification Prior rental history is one of the most important parts of screening. We review past landlord references, payment history, lease compliance, property condition, and move-out history when available. A strong rental history can provide valuable insight into how an applicant is likely to perform as a resident. Eviction History Search We review available eviction history and court records as part of the screening process. Prior eviction filings or judgments may indicate additional risk and are reviewed in context with the full application. Background Review Background screening is handled carefully and consistently. We review relevant information in accordance with applicable law and written screening standards. Identity Verification Applicants must provide identification and application information that can be reviewed for consistency. Identity verification helps reduce fraud and confirms that the applicant information matches the person applying. Pet and Occupancy Review When applicable, we review pet information, assistance animal documentation, and intended occupancy. This helps confirm lease compliance and protects the owner from unauthorized occupants or unapproved animals. Fair Housing Compliance Tenant screening must be consistent, objective, and legally defensible. Coastal Group Inc. Realtors applies written screening criteria to applicants in a fair and consistent manner. We do not make tenant decisions based on personal preference, speculation, or protected characteristics. This protects both the applicant and the property owner. By using a documented screening process, we help reduce Fair Housing risk and provide a clearer record if a decision is ever questioned. Why Screening Matters for Rental Property Owners A good tenant can make rental ownership much easier. A poorly qualified tenant can create problems that affect cash flow, property condition, legal compliance, and your peace of mind. Strong tenant screening helps reduce the risk of: Late or unpaid rent Lease violations Property damage Unauthorized occupants Unauthorized pets Eviction-related costs Excessive maintenance problems Poor communication during the lease No screening process can guarantee a perfect tenant, but a consistent and thorough process greatly improves the owner's odds of a successful tenancy. Local Hampton Roads Experience Coastal Group Inc. Realtors manages rental properties throughout Virginia Beach, Norfolk, Chesapeake, Suffolk, Hampton, Newport News, and the broader Hampton Roads area. Our local experience matters. We understand military moves and PCS timelines, local rent levels, neighborhood differences, and the practical issues that affect rental housing in this market. Tenant Screening as Part of Full-Service Property Management Tenant screening is not a standalone formality. It connects directly to leasing, rent collection, maintenance, inspections, lease enforcement, and owner communication. Because Coastal Group Inc. Realtors manages the full rental relationship, we are looking beyond simply filling a vacancy. We are looking for a qualified resident who is likely to perform well throughout the lease term. Frequently Asked Questions What criteria do you use to screen tenants? We review income verification, credit history, rental history, eviction history, background information, identity verification, and other application details, matching our published rental application criteria. Screening criteria are applied consistently to help comply with Fair Housing requirements. What credit score do you require? We review credit history as part of the full application rather than relying only on one number. Payment history, income, rental history, debt, collections, and other factors may all be considered under our written screening standards. How do you verify income? Income may be verified through paystubs, employer information, tax documents, bank statements, or other documentation depending on the applicant's employment situation. How do you handle self-employed applicants? Self-employed applicants may be asked to provide additional documentation, such as tax returns, bank statements, profit-and-loss information, or other records that help verify income. How long does tenant screening take? Most screening reviews can be completed within a few business days after the applicant provides all required information and documentation. Delays can occur if landlord references, employment verification, or supporting documents are incomplete. Am I involved in approving a tenant? Owners are kept informed, but screening decisions should be based on consistent written criteria rather than personal preference. This helps protect owners from Fair Housing risk and keeps the process fair for all applicants. Do applicants pay an application fee? Yes. Applicants typically pay a screening fee that helps cover the cost of processing the application, including credit, background, and rental history review. What areas do you serve? Coastal Group Inc. Realtors serves Virginia Beach, Norfolk, Chesapeake, Suffolk, Hampton, Newport News, and the broader Hampton Roads region. Protect Your Rental Property from the Start Careful tenant screening is one of the best ways to protect your rental income and reduce avoidable problems during the lease. If you own a rental property in Virginia Beach or Hampton Roads, Coastal Group Inc. Realtors can help you market the property, screen applicants, place qualified residents, collect rent, coordinate maintenance, and manage the property. Call (757) 233-9595 or contact our office to discuss professional property management services. Coastal Group Inc. Realtors Office: 4605 Pembroke Lake Circle, Unit #203, Virginia Beach, VA 23455 Phone: (757) 233-9595 Email: Team@coastalgroupinc.com Coastal Group Inc. Realtors provides full-service property management and real estate brokerage services in Virginia Beach, Norfolk, Chesapeake, and throughout Hampton Roads.

Your property management questions answered here! Click through for info or to contact us! Q: What property management software does Coastal Group use? A: We use Buildium as our core management platform. It allows owners and tenants to access financial reports, maintenance updates, leases, and account information securely online 24/7. Q: How does Coastal Group reduce vacancy time? A: We use automated showing and follow-up tools through Tenant Turner, which allow prospective tenants to schedule tours quickly and receive immediate responses. This helps place qualified tenants faster. Q: Do you offer 24/7 maintenance and emergency support? A: Yes. We provide 24/7 call handling and maintenance coordination using HireSuper.ai. This system answers calls, evaluates repair requests, creates work orders, and routes tasks automatically. Q: How are property inspections documented? A: We conduct digital inspections using HappyCo, enhanced by InspectR.ai. This provides time-stamped photos and detailed reports that protect owners and reduce disputes. Q: How do you screen rental applicants? A: We use Findigs to evaluate credit, payment history, and rental risk indicators. This helps place reliable, long-term tenants and reduce delinquency. Q: Can owners view financial reports and maintenance activity online? A: Yes. Owners receive secure online access through our management system, where they can view statements, invoices, work orders, and lease documents at any time. Q: How does using AI improve property management? A: AI allows us to respond faster to tenant requests, automate routine tasks, document activity consistently, and reduce manual errors. This improves service quality while keeping operating costs lower. Q: Does automation replace personal service? A: No. Our technology supports our team—it does not replace personal attention. Automation handles routine tasks so our managers can focus on oversight, communication, and problem-solving. Q: How does your technology benefit property owners? A: Our system helps owners experience: Faster leasing Better tenant quality Fewer emergencies Stronger documentation Clear financial reporting Higher long-term retention This results in better performance and peace of mind. Q: Is my data and financial information secure? A: Yes. We use encrypted, cloud-based platforms with secure login access. Owner and tenant information is protected through industry-standard security protocols. Q: Can this technology help with remote or out-of-state owners? A: Absolutely. Our digital portals, inspections, reporting tools, and automated communication systems allow owners to manage properties effectively from anywhere.

Tenant FAQs for Coastal Group Inc. residents in Virginia Beach — maintenance requests, emergencies, HVAC, plumbing & electrical troubleshooting. Tenant FAQs Answers to the questions we hear most often from residents about maintenance requests, repair responsibilities, emergencies, and simple troubleshooting steps to try before submitting a request. Need help now? Submit a maintenance request through your resident portal or call Coastal Group Inc. Realtors at (757) 233-9595. Is This a Maintenance Emergency? Call us immediately at (757) 233-9595. Do not wait to submit a request online if you have any of the following: A gas leak or smell of gas inside the home Active flooding, a burst pipe, or a major water leak No heat when the indoor temperature is below 55°F No air conditioning when the indoor temperature is above 90°F A sewage backup Fire, smoke, electrical hazard, or complete electrical failure A broken exterior lock that affects your security Emergency maintenance requests receive priority attention. For non-emergency issues, please review the troubleshooting steps below, then submit a request through your resident portal if the issue is not resolved. General Maintenance & Policy Questions How do I submit a maintenance request? Please submit maintenance requests through your resident portal whenever possible. Include a clear description of the problem, when it started, and whether it is getting worse. Photos or short videos are very helpful and may allow us to diagnose the issue faster. For emergencies, call (757) 233-9595 immediately. How quickly will my maintenance request be addressed? Emergency issues receive priority attention. Non-emergency requests are reviewed and assigned based on urgency, vendor availability, parts, owner approval when required, and the nature of the repair. Examples of urgent items include active leaks, loss of essential utilities, safety concerns, or conditions that could cause further property damage. Do I need to be home when maintenance is performed? In many cases, you do not need to be home if access has been properly arranged. Some repairs may require you to be present, especially if the issue involves pets, alarms, locked areas, personal belongings, or troubleshooting that requires your input. Please make sure the work area is accessible before the vendor arrives. Who pays for maintenance and repairs? The property owner is generally responsible for normal repairs caused by age, ordinary wear and tear, or system failure. Residents may be responsible for repairs caused by misuse, neglect, damage, failure to report problems promptly, clogged drains caused by tenant use, unauthorized repairs, or damage caused by guests, pets, or occupants. Can I hire my own contractor to make repairs? No. Please do not hire your own contractor or perform unauthorized repairs without written approval from Coastal Group. Unauthorized repairs may not be reimbursed and could create additional problems with insurance, warranties, or property damage. What maintenance am I responsible for as a tenant? Residents are generally responsible for basic upkeep, including: Replacing HVAC filters regularly Replacing light bulbs and smoke detector batteries when needed Keeping drains clear of grease, hair, food, wipes, and foreign objects Reporting leaks or maintenance issues promptly Keeping the home clean and properly ventilated Preventing damage caused by freezing, misuse, pets, or neglect Maintaining the yard if required by your lease What if the repair is not fixed properly? Please update your maintenance request or contact us with details. Let us know what was done, what problem remains, and whether the issue is the same, better, or worse. Photos and videos are helpful. Electrical & Power I lost power to a bathroom, kitchen, garage, or outdoor outlet. What should I check? Many outlets in bathrooms, kitchens, garages, laundry areas, and exterior locations are protected by a GFCI outlet. Before submitting a request: Look for a GFCI outlet with “Test” and “Reset” buttons. Press the “Reset” button firmly. Check nearby rooms, bathrooms, garage outlets, and exterior outlets. Check the electrical panel for a tripped breaker. Turn the breaker fully off, then back on. If power is still out, submit a maintenance request. An outlet is dead, but the breaker looks fine. What should I do? Try resetting nearby GFCI outlets first. A single GFCI outlet can control several other outlets in the home. Also unplug anything that may have caused the outlet to trip, such as a hair dryer, space heater, pressure washer, outdoor lights, or appliance. If the outlet still does not work, submit a request and include which rooms or outlets are affected. A fuse or breaker keeps tripping. What should I do? Unplug devices from the affected area and reset the breaker once. If it trips again, do not keep resetting it. Repeatedly tripping breakers may indicate an overloaded circuit, faulty appliance, moisture issue, or electrical problem. Submit a maintenance request and tell us what was plugged in when the breaker tripped. Gas & Safety I smell gas in my home. What do I do? Leave the home immediately and call the gas company or emergency services from outside the property. Then call Coastal Group at (757) 233-9595. Do not turn lights on or off. Do not use appliances, phones, candles, lighters, or anything that could create a spark inside the home. How do I relight the pilot light on my gas fireplace? Only attempt this if you feel comfortable and the manufacturer’s instructions are available. If you smell gas, stop immediately and leave the property. If the pilot will not light, will not stay lit, or you are unsure how to proceed, submit a maintenance request. How do I test my smoke detector? Press and hold the test button until the alarm sounds. If the detector does not sound, replace the battery if applicable. If the smoke detector is hardwired, chirping after a new battery, missing, damaged, or not working, submit a maintenance request. Heating & HVAC My heat is not working. Where do I start? Before submitting a request, please check the following: Make sure the thermostat is set to “Heat.” Confirm the temperature is set higher than the current room temperature. Replace the thermostat batteries if the screen is blank or dim. Check the HVAC filter and replace it if dirty. Check the breaker panel. Make sure vents are open and not blocked. If you have gas heat, confirm the gas service is active. If the indoor temperature is below 55°F and there is no heat, call (757) 233-9595. My air conditioning is not working. What should I check? Before submitting a request: Make sure the thermostat is set to “Cool.” Set the fan to “Auto,” not “On.” Replace the thermostat batteries if needed. Check and replace the HVAC filter. Check the breaker panel. Make sure the outside unit is clear of leaves, grass, or debris. Do not set the thermostat extremely low. During very hot weather, an air conditioner may only be able to cool the home about 15–20 degrees below the outside temperature. Setting the thermostat too low can cause the system to run constantly or freeze up. If the indoor temperature is above 90°F and the air conditioning is not working, call (757) 233-9595. How often should I change my furnace or HVAC filter? Most filters should be changed every 30 days, unless your lease, filter type, or HVAC system requires a different schedule. Dirty filters can reduce airflow, cause poor heating or cooling, increase utility bills, and damage the HVAC system. Plumbing My drain is slow or clogged. What should I do? Try a plunger first. Do not use harsh chemical drain cleaners, as they can damage plumbing. For bathroom sinks and tubs, hair is a common cause. For kitchen sinks, grease, food, and coffee grounds often cause clogs. Submit a maintenance request if the clog does not clear, multiple drains are affected, sewage is backing up, or water is overflowing. How do I shut off the main water supply? The main water shutoff may be located near the water heater, in a garage, crawl space, utility closet, exterior box, or near the front of the home. If you have an active leak, turn off the nearest fixture shutoff valve if possible. For major leaks or flooding, shut off the main water supply and call (757) 233-9595 immediately. My dishwasher is not working properly. What should I check? Before submitting a request: Make sure the dishwasher is fully closed and latched. Check that the garbage disposal is clear. Run the disposal if the dishwasher is not draining. Make sure dishes are not blocking the spray arms. Clean the filter if your dishwasher has a removable filter. Confirm the circuit breaker is not tripped. If the dishwasher still does not work, submit a maintenance request and describe the issue. Minor Repairs There is a doorknob hole or small hole in the drywall. Am I responsible? Damage caused by residents, guests, pets, moving furniture, door impacts, or misuse may be the resident’s responsibility. Please report the issue rather than attempting an unauthorized repair. We can determine the appropriate next step and whether repair costs apply. Can’t Find Your Issue? If your issue is not listed here, submit a maintenance request through your resident portal and our team will follow up. For urgent issues, call (757) 233-9595. Contact Coastal Group Inc. Realtors Phone: (757) 233-9595 Email: team@coastalgroupinc.com Address: 4605 Pembroke Lake Circle, Unit #203, Virginia Beach, VA 23455

Contact Coastal Group, Inc. for property management, leasing, and residential real estate in Virginia Beach, Norfolk & Hampton Roads. Call 757-233-9595. First name Last name Email Phone Multi choice Renting a property Property Management services Buying a home Selling a Home Current Tenant question General Inquiry By checking this box, I agree to receive SMS text messages from Coastal Group, Inc. at the mobile number provided regarding my inquiry, property listings, or account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. View our Privacy Policy and SMS Terms . Submit

Review Coastal Group Inc.’s rental application criteria before applying for a rental home in Virginia Beach, Norfolk, Chesapeake, or Hampton Roads. Coastal Group Rental Application Criteria Please Review Before You Apply Before submitting a rental application or paying an application fee, please review Coastal Group’s rental application criteria carefully. Our goal is to help applicants understand the basic rental standards before they spend money applying for a property. Application fees are generally non-refundable once processing begins because screening reports are ordered through outside screening providers. If you know that you may not meet one or more of the criteria below, please contact the leasing agent before applying to explain your unique situation. Application Fee Each adult applicant must complete a separate application and pay the required application fee. The application fee is used to process credit, background, rental history, income, employment, eviction, and other screening reports. Once processing begins, the application fee is generally non-refundable. Pet screening, if applicable, may require a separate pet application or pet screening process. General Rental Application Criteria Coastal Group may consider the following when reviewing a rental application: Credit history and credit score, generally 650 or above Verifiable income and ability to pay the rent Employment or other lawful source of income Rental payment history Prior landlord references Eviction history Judgments or unpaid landlord balances Criminal background information, where legally permitted Pet information, if pets are requested Accuracy and completeness of the application Property-specific requirements, including owner, association, insurance, occupancy, or pet restrictions Meeting one guideline does not guarantee approval. Applications are reviewed as a whole, based on the property, the applicant’s full background, and applicable law. Income and Employment Applicants should be able to verify sufficient income to pay the rent and normal housing expenses. Income may include wages, self-employment income, retirement income, military income, disability income, housing assistance, vouchers, child support, alimony, investment income, or other lawful sources of funds. Applicants may be asked to provide documentation such as pay stubs, offer letters, benefit statements, tax records, bank statements, award letters, or other reliable proof of income. Credit History Credit history is reviewed as part of the overall application. A credit score of 650 or above is generally preferred. Lower credit may require additional review, stronger income, stronger rental history, a qualified co-signer where allowed, or other explanation. Unpaid landlord balances, housing-related judgments, repeated late payments, recent collections, or significant unresolved debt may affect approval. Rental History Applicants should have a satisfactory rental history. Coastal Group may review: Timely rent payment Proper notice to prior landlords Lease compliance Prior complaints or lease violations Property care Prior balances owed Landlord references Unverifiable rental history may require additional documentation or explanation. Evictions and Landlord Debt Prior evictions, unpaid rent, unpaid damages, unresolved landlord balances, or housing-related judgments may result in denial. If there are special circumstances, the applicant should contact the leasing agent before applying to explain the situation. Criminal Background Criminal history may be reviewed in accordance with applicable fair housing laws and company policy. Not every criminal record results in denial. Criminal history may be considered based on the nature of the offense, severity, timing, relevance to resident safety or property protection, and applicable legal standards. Pets and Animals Pet approval depends on the specific property, owner instructions, insurance restrictions, association rules, pet screening, breed or size limitations where lawful, and applicable law. Assistance animals are reviewed separately under fair housing rules and are not treated as ordinary pets. Applicants should not assume a pet is approved until written approval has been received. Automatic or Likely Reasons for Denial An application may be denied for reasons including, but not limited to: False, incomplete, or unverifiable application information Failure to provide required documentation Insufficient verified income Unsatisfactory rental history Unpaid landlord debt Recent eviction history Outstanding housing-related judgments Failure to meet property-specific requirements Pet or animal request not permitted for the property, unless protected by law Criminal history that creates a legally relevant concern under applicable standards Prior conduct that presents a documented risk to the property, owner, neighbors, or other residents Before You Pay to Apply Please do not pay to apply if you already know that you do not meet the rental criteria, unless you first contact the leasing agent to explain your circumstances. We understand that some applicants have unique situations. If there is something in your background that may need explanation, please contact us before applying so we can advise whether it is reasonable to proceed. Consumer Report Notice Coastal Group may use consumer reports, credit reports, background reports, eviction reports, rental history reports, income verification, employment verification, and other lawful screening tools when reviewing applications. Screening provider: [Insert screening company name] Address: [Insert screening company address] Website: [Insert screening company website, if applicable] If an application is denied or other adverse action is taken based on information in a consumer report, the applicant will be advised of their rights, including the right to request a free copy of the report from the reporting agency and the right to dispute inaccurate information. Fair Housing Statement Coastal Group Inc. follows federal, state, and local fair housing laws. Applications are reviewed without regard to race, color, religion, national origin, sex, elderliness, familial status, disability, source of funds, military status, sexual orientation, gender identity, or any other protected class under applicable law. Questions Before Applying? If you have questions about the rental criteria, your application, income verification, rental history, pets, or a special circumstance, please contact the leasing agent before submitting and paying for an application. Coastal Group Inc. Virginia Beach, Norfolk, Chesapeake, and Hampton Roads Property Management https://www.coastalgroupinc.com

Search homes for sale and rent on rein.com, the trusted MLS for Hampton Roads. Listings are verified and updated daily by local real estate professionals. Menu Close PÁGINA PRINCIPAL Norfolk, Virginia Chesapeake, Virginia Propietarios New Page New Page New Page Inversión Especificaciones del propietario Buscar REIN MLS New Page Conozca a nuestro equipo Team Members Búsqueda de alquileres New Page New Page New Page New Page New Page Nuestros servicios Blog New Page New Page New Page New Page Maximice sus ganancias de alquiler ¡Crece con nosotros! Conozca a nuestro equipo Portal del propietario Arrendatario Teléfono (757) 233-9595 4605 Pembroke Lake Circle, Unidad #203 Virginia Beach, VA 23455 © 2026 Todos los derechos reservados por Coastal Group, INC. | Sitio web creado por SeeMeKC